Software Monitoring & Management Services

Modify and manage your existing software applications to expedite your business procedures

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Application Support Services | Application Maintenance and Support

Application Maintenance and Support | USA

DataEdge takes pride in being one of the leading suppliers of application maintenance and support services in the United States and throughout the world. Our dedication to excellence guarantees that your apps are resilient, secure, and up-to-date, allowing your organization to grow without interruption.

We recognize that maintaining and supporting an application entails more than simply resolving issues. Our comprehensive services encompass every stage of your application’s lifecycle, from routine updates and performance optimization to technical support. Partnering with us gives you access to a dedicated team of professionals who proactively manage your applications, ensuring they continue to generate excellent outcomes for your organization.

Whether you want to increase performance, and user experience, or maintain flawless operation, DataEdge can provide the dependable and experienced assistance you need to keep your apps running successfully, no matter where you are on the globe.

What Do We Excel At?

Since we are an expert application maintenance service provider, we offer outstanding application support and maintenance services to abundant industries worldwide. We use manual and automated processes to support your applications and keep you ahead of your global competitors. Activities like application updates, testing, migrating, and monitoring are carried out precisely.

Application Migration

We support your businesses in transferring on-premises local applications, databases, and hosting servers to a cloud computing environment corresponding to your demand. With our expert AMS application migration service, app migration from a local server to a remote server can help your employees access business data at any point in time from anywhere.

Application Modernization

Our experts reach out to every corner of your existing application and prepare a status report. By keeping every market trend in mind, we design an accurate application modernization process that enhances your application and improves functionalities to meet all the requirements. Occasionally, a few outdated, inefficient features are discarded and new features are incorporated into the system to enhance its performance.

Application Monitoring

We keep doing our periodic audits and monitoring of applications to ensure that all the functionalities are working effectively. Implementation of best practices, strategies, and tools to track the application performance monitoring and detect errors and faults. Our engineers stay active to resolve the issue once it is raised or identified.

Application Security

We all know that most businesses face software vulnerabilities. We assist your business in mitigating security risks. DataEdge employs proprietary software security, hardware solutions, and strategies to protect your application code, business data, and customer information from cyber attacks. At DataEdge, we leverage top-notch tools like invicti, Acunetix, Veracode, Checkmark, etc.

Application Support

At DataEdge, we provide continual support targeted to your application's growing demands. Our staff is dedicated to addressing issues quickly, boosting performance, and offering frequent updates to keep your application working smoothly. By proactively monitoring your application, we can help you reduce downtime and provide a consistent user experience.

How Do We Support Your Business?

DataEdge provides a multitiered approach to application support services, ensuring that your demands are satisfied at all levels.

Zero level – Basic Support

First-level support, often known as first-line support, is concerned with resolving basic system problems. At this level, our IT support personnel responds to client inquiries, gathers data, requests, and does basic troubleshooting such as login and password difficulties, menu navigation, software installation, and setup based on the questionnaire. If the problem is not resolved here, a ticket is filed and escalated to the next level.

First level – Advanced Support

Second-level support, often known as second-line support, aims to handle the customer’s problem as quickly as feasible. At this point, the IT support personnel collaborate with the level-1 specialist to determine how much assistance was provided to the customer. They undertake in-depth analysis to comprehend the challenges and recommend an appropriate solution. Finally, if the issue is not resolved here, a ticket is produced and escalated to the next level.

Second level – Expert Support

Expert support or third-line support are other names for third-level support. Finally, our subject matter experts, such as architects, engineers, and developers, will handle your technical issue. They will thoroughly investigate the problem’s root cause by reviewing system design, code, and other factors. Many modifications are made to the product and are communicated down to level 1 and level 2 support, as well as the IT specialists engaged in the product’s development.

Third Level – Strategic Support

Expert support or third-line support are other names for third-level support. Finally, our subject matter experts, such as architects, engineers, and developers, will handle your technical issue. They will thoroughly investigate the problem’s root cause by reviewing system design, code, and other factors. Many modifications are made to the product and are communicated down to level 1 and level 2 support, as well as the IT specialists engaged in the product’s development.

Why Opt Us?

You may be wondering why you should employ our application support and maintenance services for your business. Here are a few of the benefits highlighted for you.

To ensure the seamless operation of your applications, our expert technicians eliminate bugs and fix technical flaws in system hardware and software.
As an AMS services provider in USA, we assist you in standing out from the crowd by suggesting new innovations based on modern technologies and tools.
Enhance the performance of your system by removing malicious programs and vulnerabilities.
Rather than investing in new software, we will enable you in improving the existing software and maintaining it with minimal annual subscriptions.
Along with quality, cost reductions, scalability, and security application maintenance services help to improve your customer's satisfaction.
We have been delivering onsite-offshore and nearshore project models for 8+ years in order to supply cost-effective application maintenance services.
Since DataEdge is an AMS provider company, we assure 100% on-time service delivery and adhere to the terms of standards and services via SLA.
Implementing our application maintenance services will benefit your business in managing multiple challenges while increasing productivity by automating end-to-end business operations.

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